Frequently Asked Questions
Everything you need to know about your Koinshop beauty journey.
Are all products at Koinshop authentic?
Yes, we guarantee 100% authenticity. We source all our skincare and beauty products directly from authorized distributors and official brand partners in South Korea.
How long does international shipping take?
Shipping times vary by destination, but most orders are processed within 48 hours and typically arrive within 7-14 business days via our global courier partners.
What is your return policy for beauty products?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of delivery.
How can I track my order status?
Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
Do you offer free samples with orders?
We love letting our customers try new things! Most orders include a selection of complimentary K-beauty samples, subject to availability.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various regional digital wallets to ensure a secure checkout process.