Returns & Exchanges

At Koinshop, we strive to ensure your K-beauty journey is perfect, which is why we offer a 14-day return window for unopened and unused products. If you receive a damaged or incorrect item, our customer service team is ready to assist you with a swift replacement or refund.

Return Process

• 1.
  Initiate Your Request

  Contact our support team via email with your order number and photos of the items you wish to return within 14 days of delivery.

• 2.
  Secure Packaging

  Ensure the beauty products are in their original, unopened packaging and place them securely in a shipping box to prevent damage during transit.

• 3.
  Ship the Items

  Affix the provided return authorization label and drop off the package at your nearest authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 7-10 business days.